We work 24/7 according to OUR CLIENTS needs. Our Commercial Cleaning service depends on the time set of the appointed time.
Do I need to provide vacuums, equipment or supplies?
We provide all our own local house cleaning services equipment including commercial vacuum cleaners with advanced micro filtration filters. We continually strive to use the most effective and environmentally friendly cleaning supplies available. We are happy to use your supplied cleaning products, but are unable to accept responsibility for those products or their results.
Do I have to be home when the cleaners come?
Most of our local house cleaning services clients are not home during our cleaning. They provide us with a key or an alarm code if necessary. If you prefer to be home and let the cleaners in we will provide you with an approximate time that the cleaners will be there within a three hour window -- i.e. 8:30 am to 11:30 am or 11 am to 2:00 pm. We will do our best to schedule you at the time of day that works best for you, but please understand with cleaning hundreds of homes each month it is difficult to give you an exact time the cleaners will arrive. If you choose not to provide a key and we are unable to access your home for a scheduled cleaning you will be assessed a lock-out/reschedule charge of $45.00.
If I give you my keys, how are they protected?
Your key is coded as soon as it enters the office. It will be stored with a "double-blind" system in a locked key storage box. The day of your scheduled residential cleaning, your key matched is to your cleaning ticket. At the end of the day, the cleaner returns all the keys to management who places them back into the secured storage box. Your key is stored with only a code and never your name or address. Please advise us of any changes in alarm codes or keys.
Will I always have the same cleaner?
We make every effort to send the same residential cleaner each time. Occasionally, there may be a change in cleaners due to illness, day off, vacation, or they may no longer work for us. Therefore, it is not possible for us to guarantee the same individual or team for each cleaning. In event of such an occurence, we will find a suitable replacement. Signature Detailed Cleaning provides an extensive training program to each of our employees to ensure consistent cleaning techniques throughout our entire staff.
What if I need to cancel or reschedule my cleaning?
If its necessary to cancel or reschedule your regular cleaning day, Signature Detailed Cleaning, requires a 2-business day notice. If we receive less than a 2-business day notice, or can't access your home, it will be necessary for us to charge a $45 cancellation fee. Future scheduled cleanings will remain unchanged. We ask that any changes to your schedule be communicated directly with the receptionist at Signature Detailed Cleaning office.
What if my cleaning falls on a holiday?
If your schedule cleaning falls on a holiday that The 24/7 Cleaner observes, we will contact you to reschedule your cleaning. We do not clean on the following days: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day we will notify you before a visit that falls on a holiday, advising you of which day your visit has been moved to. We will do whatever we can to accommodate your needs.
How do I pay for my cleaning?
There is no contract to sign for our Residential cleaning, payment is due once the scheduled time is done. There is a contract for our Commercial services. You may pay by cash or check. As a token of our appreciation we will deduct $20 off your next cleaning for each referral who becomes a new recurring customer of The 24/7 Cleaner.
How do we deal with pets?
We ask that you provide for the restraint and safely of pets. We take great care to ensure that inorder cats stay indoors, but our house cleaners need to hold the doors open to enter and carry in the equipment. Most dogs owners will assure us that thier pet would never hurt anyone, and this is generally true when the owner is present. Unfortunatley, they often can behave quite differently when the owner is not there and strangers are "invading" their territory. Many of our key entry customers have dogs, but are able to minimize the risk to our cleaning staff by confining them to an area not being cleansed, such as the garage, lanai, spare bedroom or kennel.
Do I need to do anything before the cleaners come to clean?
In order to get the best cleaning, we do recommend that you pick up any clothing on the floor and that you do not leave your dresser etc. piled up with too much clutter. We can always clean more thoroughly when we don't have to wade through the clutter. We also ask that you please unload any clean dishes from the dish washer and we will be happy to load any dirty dishes that you may have. Sorry, we do not hand wash dishes. We request that during hot days your air conditioning be left on or lowed while our cleaners are in your home. If the A/C is programmed off during the day or you forget to leave it on we will run the A/C while we are cleaning your home and will return it to the previous setting when we leave. If there are mechanical problems with the unit or if it should not be ran please let us know.